Disconnect all of the cables and power to the old router remove the old router and place the new one in its place. Otherwise look closer at the network setup inside your home.
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Troubleshooting modem and router. Disconnect the power cordif you have both a modem and a router disconnect them boththen reconnect the modem after a minute or two. If the problem goes. Is the problem with my modem or my router. If your modem does not have a web page you wont be able to follow this article contact your isp for help with diagnosing your connection if youre having issues. If you cant connect over wi fi plug a device into the router using an ethernet cable and see if you can connect to the. If just one device isnt connecting then the problem lies there not.
If you replace an expensive router and then discover the problem is. Make sure the cable between the router and modem is. Power on the modem. Make sure that the power switch is in the on position if there. 2 try replacing one or more of the cables involved. Check each end of the cable and ensure its securely connected it could look connected but be a bit loose.
Give them a call. Xfinity internet and wifi connection troubleshooting if you are having xfinity internet connection problems troubleshoot your connection with these step by step solutions. If the modem has trouble getting a signal from your isp the first three lights arent solid contact your isp for help. Be sure to check the power cables to your router and modem the cable between your router and modem the cable between the modem and the wall socket and each ethernet cable plugged into the back of the router. If youre not sure look up your modems brand and model number followed by diagnostics page to find what address it should be located at. Next test your speeds on the wifi connection.
Next youll want to connect up the new router with power cables from your modem and then cables to go to your computer if you plan to use ethernet. 1 if you use wifi move your pc into the same room as your router and use an ethernet connection. This command sends several packets to the address you specify. One of the first things to try when your connection doesnt seem to be working properly is the ping command. Plug an ethernet cable directly into your router and test your internet speeds using our speed test tool. If they are both slow the issue is likely with your service provider and not your equipment.
If rebooting the router and modem didnt fix the problem follow more specific troubleshooting methods for the network or internet issue. Test the internet connection with another device.
Gallery of Troubleshooting Modem And Router
